FAQs

Q: What are the web site URLs used by the district?

A: District web site: http://www.enumclaw.wednet.edu/
     Elementary Report Card site: https://forms.enumclaw.wednet.edu and login to your account.
     District forms page: https://forms.enumclaw.wednet.edu
     Educator Access Plus for teachers: http://eaplus.enumclaw.wa-k12.net
     Citrix/Skyward for various staff members: http://portal.enumclaw.wa-k12.net
     Family Access for parents/guardians: http://family.enumclaw.wa-k12.net
     School libraries: http://164.116.8.60/

Q: What are the different accounts I have as a district employee?

A: All district employees have a variety of accounts. A network account allows staff to logon to the district network and various programs, servers, etc.; a FirstClass email account, a long distance telephone account and a food service account. Depending on your position in the district, you may also have a WESPaC account to access our student record management system, an Educator Access Plus web account to access student information and/or an EDS (Education Data System) account.

Q: I logged onto a different computer, and I can’t print. Why not?

A: When a user logs into a PC for the first time, he/she must add a printer to their profile on that specific
computer. To learn how to add a printer, visit our tutorial page.

Q: How can I check my work email at home?

A: There are two different ways to check your email from home. You can download the FirstClass Client software onto your personal computer by typing the URL http://www.softarc.com/clientdownloads into your internet browser (Internet Explorer, AOL, MSN, etc.) and then follow the installation directions found on our tutorial page. The second option is to open your internet browser and type in the URL address https://fc.enumclaw.wednet.edu. This second option will look different, and you won't have full functionality of FirstClass. For additional information, please check out our tutorial page.

Q:  Why do I get a message that my FirstClass email is incompatible? 

A. If you already have an older version of FirstClass on your home computer, it may be incompatible with our  new version of FirstClass at work. You will need to remove that older version on your home computer prior  to installing the newer version as instructed above. To remove it, click here.

Q: Why did email disappear in my mailbox?

A: Email in your district mailbox is automatically deleted after 45 days. If you want to keep emails, you need to save
to another location such as your "My Documents" folder. With the email open, select File and Export. In
the next window, browse and select My Documents and click the Create New Folder icon. Name the folder, double
click on the folder, and click OK. You should now see the email in your "My Documents > new folder" location.

Q: Why can’t I get to some web sites while using a district computer?

A: The Children's Internet Protection Act (CIPA), signed into law December 21, 2000, is designed to help
protect minors from harmful and obscene materials. The CIPA requires schools that receive federal E-rate
monies to utilize a Technology Protection Measure (an Internet filter) to protect adults and minors alike from
obscene materials, pornography, and/or other materials harmful to minors. The district's current filtering software, Lightspeed Systems, sifts out web sites by disallowing and placing "bad" sites into a "block" category. Some of the categories are violence, pornography and blogs or forums. If you browse to a site that is blocked and you think the site should be allowed, feel free to submit a site review request. Please make sure to use a valid email address. The Site Review Committee will review the site review requests.

Q: Can I connect my personal computer to the district network for internet access?

A: No. To help maintain stability, reliability and legality of our technology resources, personal technology equipment can not be connected to the district’s network. A variety of issues can and do occur when personal computers are used on our network including, but not limited to, virus acquisition, disabling the network due to conflicts and inability to ensure compliance of K-20 guidelines. We hope that in the future personal computers will be able to connect to the district network. Due to staff size and funding limitations, we are also not able to support personal equipment issues. If you use your personal computer at a school site, off the network, we will not be able to assist you with problems on these computers or install software. For insurance and inventory purposes, please clearly mark any personal equipment stored at a school site.

Q: Why can't I get my personal email while at work?

A: You are unable to access browser based email such as Hotmail, MSN, Yahoo, AOL, Comcast, Tx3, etc. at work. We are unable to monitor this type of email which we are required to do based on K-20 guideline compliance.

Q: Can I donate a computer to the district?

A: Our district accepts donations of technology equipment if the equipment meets OSPI's minimum technology standards. Click here for more information.

Q: My computer won't startup. It is showing the following message. What do I do?
"Non-system disk or disk error.... Replace and strike any key when ready"

A: The common reason for this problem is that there is a floppy drive in your computer. Eject the disk and click any key on the keyboard. It should now startup like normal. If it doesn't have a floppy disk or it doesn't solve the problem, call the Help Desk at 360.802.7129.

Q:How to play a DVD on a computer running Windows XP with Inter Video Win DVD installed?

A: Your computer must first have a DVD drive; not all of the district's computers do. Click here for detailed  instructions.