Frequently Asked Questions

Why Should I use Family Access?

Family Access is a web based tool designed to enhance parent/guardian and school communication. Your use of the Family Access web site is voluntary.

Does Family Access cost money or is there a fee that I have to pay?

Family Access is provided free as a service of the Enumclaw School District.

Where do I pick up my user name and password?

Please go to the application for a list of locations and staff contacts to receive your account information. For security reasons, all parents and guardians must show photo identification to sign up for Family Access. User names and passwords sent home with students, despite our best intentions, are often misplaced or can become compromised. In addition, it is important we know that those parents responsible for educational decision making receive the right password and user name.

I can't get Family Access to work on my computer; what should I do?

Family Access is a web-based product, so it should work on your computer like any other web-based application, such as Internet Explorer. First, you should check to make sure you have the right Family Access web site address or URL. You can access the Family Access web portal from the direct URL at, the district's home page at, and all schools have links from their home pages as well.

The Family Access web server will be down monthly for maintenance. Please check the district's web site headlines for information on upcoming downtimes. This will usually take place after 9:00 p.m. on Friday night until 9:00 a.m. on Sunday morning. If you get an error message, please try again as needed.

If you are still having problems, you can email us at and a staff member will get back to you as soon as possible. Please note the Enumclaw School District does not support off-site technology or software applications. Please consult your computer dealer or software vendor for computer or software problems.

Can other people see my child's personal information on Family Access?

Family Access is password protected. As long as you keep your password safe it is highly unlikely that anyone else will be able to access or view your child's personal information.

Do you have a privacy policy?

Yes! We call our privacy policy the "Plain English Privacy Policy", and it goes like this...

On this web site, personal information about you is collected only when you supply it voluntarily by completing one of our forms. We make every reasonable effort possible to keep your personal information private. We do not share your personal information with any third parties unless you give us permission to do so. We reserve the right, however, to disclose personal information if required by law, or in good faith believe that such action is reasonably necessary to protect the rights, property or safety of the public.

Does Family Access create a lot of extra work for school staff?

Family Access does create some extra work, but not as much as you might think. In a nutshell, everything school staff members do is now done in "real time". When a child charges school lunch Monday at noon, his or her lunch charge shows up on Family Access about two minutes later. Data entry by the lunch room worker is the same data entry that has been done in the past, but the data is now "real time" data. The same is true for attendance; we have always taken attendance, but now absences and tardies show up on Family Access almost as soon as the data is entered. When our secondary report cards are on line, the same data that was used before (and the same processes that were used before) will generate instant results. In many ways, there is no "new" work, just "different" work.

When I log on to Family Access, I lose my connection after three to five minutes. Why?

Family Access has a default security setting that will terminate your connection if your computer is idle for longer than three to five minutes. This feature is designed to protect against unauthorized access and can not be changed.

Are all of Enumclaw's schools on Family Access?

All of our schools are now on Family Access. The information provided by each school will vary depending on the age of the student and the type of information available. For instance, parents of elementary school students won't have access to high school course registration information. If you already have a user name and password as a parent of a high school student, you will use this same account for your younger students as well.

What should I do if I have forgotten my user name and/or lost my password?

If you lose your Family Access password, please call the school's office designee listed on the application.

With all the talk about Internet safety and security, how do I know Family Access is safe?

Family Access uses Secured Socket Layer (SSL) encryption as the security layer for data presented on the Web. This is the same encryption system used by sites that accept credit card numbers and other personal data that must be secure. The District's Family Access Administrator is responsible for setting security and access to student records, as determined by district procedure. Each individual, whether student, parent, or staff member, must be given a user name and password and be designated as a member of a household linked to a student in order to view Family Access information.

What student records are displayed in Family Access, and how long are they kept?

The Enumclaw Public Schools will initially display the following student information in Family Access, however, not all records are displayed at all schools. The length of time records are retained is shown in parenthesis:

  • Attendance data (deleted annually from Family Access; kept on file six years as per state law)
  • Student schedule (deleted annually from Family Access; not retained)
  • Student demographic information (retained and kept current on Family Access as long as your student is enrolled in the Enumclaw Public Schools; kept on file 100 years as per state law)
  • Food Services information (retained for one year)

Can I get my high school student's transcript through Family Access?

Unfortunately, transcripts are not available through Family Access. They may be requested, however, from Elizzabeth Thomas, EHS Registrar. Transcript records are retained for 100 years as per state law.